FREQUENTLY ASKED QUESTIONS
McCall's New Ordering System
Everything you need to know about T. Frank McCall’s new online ordering system — from logging in for the first time to finding your favorite products.
COUNTDOWN TO GO-LIVE!
GETTING STARTED
Q. Do I need a new account?
If you are already set up to order online, you will receive a welcome email on Monday, August 24th from our new system prompting you to log in with your email address and create a new password. If you don’t receive it or accidentally dismiss it, contact us and we’ll re-send the link.
If you have an account with us but are not set up to order online, you’ll have to head to the new site and create an online account. You can do this before and after the new system launches, but know that if you do it before the Go-Live, you’ll still have to create a new password in the new system on August 24th.
If you run into issues, you can email questions@tfrankmccalls.com and we’ll get you sorted during normal business hours.
Q: I'm a new customer. How do I create an account?
New customers need to submit an application to get started. We offer two account types depending on how you prefer to pay:
- Credit Account — for customers who would like to be invoiced. Apply Here
- Cash Account — for customers who prefer to pay at time of order. Apply Here
Once your application is reviewed and approved, you’ll receive a welcome email with instructions to set up your account in the new ordering system. Questions about which account type is right for you? Contact your McCall’s sales rep or reach us directly.
Q: Where do I go to access the new ordering system?
The new online ordering system will automatically replace our current system on August 24th, 2026. You will see the change at shop.tfrankmccalls.com.
If the McCall’s website looks the same to you, that’s because our main website won’t change — the new ordering system lives at a separate address.
ORDERING & PRODUCTS
Q: Can I still order by phone or email?
Absolutely — nothing changes there. The new ordering system is an added convenience, not a replacement for the personal service you’re used to. Reach us anytime:
📞 610-876-9245
📧 questions@tfrankmccalls.com
Q: What should I do if I can't find a product I used to order.
If this happens, it is not intentional, as our array of quality products is not changing. If you have trouble finding something, please contact us. If we carry it, we’ll find it for you. If we don’t, we’ll do our best to source it. The easiest way to search is by SKU if you know it, but don’t spend too much time searching — just reach out and we’ll take care of it.
📞 610-876-9245
📧 questions@tfrankmccalls.com
Q: Will my pricing change?
No. Your pricing is tied to your account, not the ordering system, and once you’re logged in to your online account the pricing shown will be correct for you and your business. If you have questions about your specific pricing, contact your sales rep directly (see our staff directory) or reach us at 610-876-9245 or questions@tfrankmccalls.com.
YOUR DOCUMENTS
Q: Will my invoices, delivery tickets, and order acknowledgments change?
As part of this update, all three documents have been redesigned with a cleaner, easier-to-read layout. The information is exactly the same — we’ve just reorganized it to highlight what matters most. See samples of each below for reference.
INVOICE
DELIVERY TICKET
ORDER ACKNOWLEDGEMENT
WHAT'S NEW IN THE ORDERING SYSTEM?
Q: What can I do in the new ordering system that I couldn't do before?
✅ Your Account, All in One Place — The new Customer Connect page gives you a centralized view of your ordering and delivery information, including delivery locations, credit limits, invoice history, order history, and more.
✅ Easier online ordering — Add to cart and check out directly online. Faster and more convenient than ever.
✅ New & Seasonal — A dedicated section for new arrivals and seasonally curated products, updated throughout the year.
✅ Shop by industry or area — Browse products curated for your industry or organized by the areas of your facility, so you find what you need without the guesswork.
✅ Deals & Discounts in one place — Clearance items, bulk discounts, and limited-time offers all organized in one dedicated section.
WHAT WON'T CHANGE
Q: What's staying the same?
Quite a bit, actually:
- Your McCall’s team — same reps, same contacts, same phone number
- How you can order — online, by phone, by email, or through your sales rep
- Your product selection — everything you’ve been ordering is still available
- Your pricing — tied to your account, not the system
- Our commitment to you — 150 years of service isn’t changing anytime soon
STILL HAVE QUESTIONS?
Q: I have a question that isn't answered here. What should I do?
Reach out to us directly — we’re happy to help. You can also ask your McCall’s sales rep to walk you through the new ordering system in person or over the phone.
📞 610-876-9245
📧 questions@tfrankmccalls.com
🖥️ Contact Us