FREQUENTLY ASKED QUESTIONS
McCall's New Ordering System
Everything you need to know about T. Frank McCall’s new online ordering system — from logging in for the first time to finding your favorite products.
GETTING STARTED
Q. Do I need a new account?
If you are already set up to order online, you should have received a welcome email on Monday, August 24th from our new system prompting you to log in with your email address and create a new password. If you didn’t receive it or accidentally dismissed it, you can use the “Forgot Password” prompt on the login screen.
If you have an account with us but are not set up to order online, head to the login screen and create an account.
If you run into issues, you can email questions@tfrankmccalls.com and we’ll get you sorted during normal business hours.
Q: I'm a new customer. How do I create an account?
New customers need to submit an application to get started. We offer two account types depending on how you prefer to pay:
- Credit Account — for customers who would like to be invoiced. Apply Here
- Cash Account — for customers who prefer to pay at time of order. Apply Here
Once your application is reviewed and approved, you’ll receive a welcome email with instructions to set up your account in the new ordering system. Questions about which account type is right for you? Contact your McCall’s sales rep or reach us directly.
Q: Where do I go to access the new ordering system?
The new online ordering system is available at shop.tfrankmccalls.com. If the McCall’s website looks the same to you, that’s because our main website hasn’t changed — the new ordering system lives at a separate address. Click the button below to go directly there.
ORDERING & PRODUCTS
Q: Can I still order by phone or email?
Absolutely — nothing changes there. The new ordering system is an added convenience, not a replacement for the personal service you’re used to. Reach us anytime:
📞 610-876-9245
📧 questions@tfrankmccalls.com
Q: I can't find a product I used to order. What should I do?
Contact us. Our catalog is extensive and if we carry it, we’ll find it for you. If we don’t, we’ll do our best to source it. The best way to search the catalog is by SKU, but don’t spend too much time searching — just reach out and we’ll take care of it.
📞 610-876-9245
📧 questions@tfrankmccalls.com
Q: Will my pricing change?
No. Your pricing is tied to your account, not the ordering system. If you have questions about your specific pricing, contact your sales rep directly (see our staff directory) or reach us at 610-876-9245 or questions@tfrankmccalls.com.
YOUR DOCUMENTS
Q: Why do my invoices, delivery tickets, and order acknowledgments look different?
As part of this update, all three documents have been redesigned with a cleaner, easier-to-read layout. The information is exactly the same — we’ve just reorganized it to highlight what matters most. See samples of each below for reference.
INVOICE
DELIVERY TICKET
ORDER ACKNOWLEDGEMENT
WHAT'S NEW IN THE ORDERING SYSTEM?
Q: What can I do in the new ordering system that I couldn't do before?
✅ Your Account, All in One Place — The new Customer Connect page gives you a centralized view of your ordering and delivery information, including delivery locations, credit limits, invoice history, order history, and more.
✅ Fully searchable product catalog — Browse thousands of janitorial and facility maintenance products by category, industry, area, or keyword, all in one place.
✅ Easier online ordering — Add to cart and check out directly online. Faster and more convenient than ever.
✅ Shop by industry or area — Browse products curated for your industry or organized by the areas of your facility, so you find what you need without the guesswork.
✅ Deals & Discounts in one place — Clearance items, bulk discounts, and limited-time offers all organized in one dedicated section.
✅ New & Seasonal — A dedicated section for new arrivals and seasonally curated products, updated throughout the year.
WHAT HASN'T CHANGED
Q: What's staying the same?
Quite a bit, actually:
- Your McCall’s team — same reps, same contacts, same phone number
- How you can order — online, by phone, by email, or through your sales rep
- Your product selection — everything you’ve been ordering is still available
- Your pricing — tied to your account, not the system
- Our commitment to you — 150 years of service isn’t changing anytime soon
STILL HAVE QUESTIONS?
Q: I have a question that isn't answered here. What should I do?
Reach out to us directly — we’re happy to help. You can also ask your McCall’s sales rep to walk you through the new ordering system in person or over the phone.
📞 610-876-9245
📧 questions@tfrankmccalls.com
🖥️ Contact Us